Case Study 1
Katie has recently started work with a disability agency, which provides a day program for people with disabilities. Disabilities range from neurological, psychiatric and physical. Most of the clients are teenagers, or are in their early twenties. It is Katie’s first job in disability work, as she has just completed her Certificate III.
One of the objectives of the agency is to support clients to develop skills to enhance their daily living activities, and support them to access employment opportunities. The agency has links with a number of employers that have a policy to employ people with disabilities.
During Katie’s first day of training, her supervisor asks her to reflect on her own ability to work inclusively and improve her self-awareness and social awareness. Katie’s supervisor says this is a critical component of her training, as having strong self-awareness benefits her ability to work with diverse clients.
On the same day, one of the clients Katie is introduced to has a toileting accident in the café. She is asked to support the client to be cleaned in the bathroom, and change his clothes. She is given clear instructions about hygiene and infection control.
Another client she talks to has Tourette syndrome, which causes him to yell out intermittently.
1) Use the reflective cycle to reflect on Katie’s self-awareness on her first day in the program.
2) Describe the actions Katie could take to improve her social awareness